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Frequently Asked Questions

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How do I use Cpethink.com?

Click How To Search for CPE Courses and Subscriptions
Click How To For Ethics CPE Courses
Click How To Buy Online CPE
Click How To Login To Cpethink.com
Click How To Use Your My Courses Page
Click How To Take CPE Courses
Click How To Take CPE Exams
Click How To List and Print your Certificate of Completion
Click How To Use NASBA CPE Audit Service and CPE Tracker

 

Where are you accepted or accredited?

We are an AICPA/NASBA QAS Self-Study provider and are accepted in all 50 US States, US Territories, US military areas, and Canada

 

What ethics course do I need?

Your state board of accountancy has the final say in all matters related to CPE, but a good overview of all states is on NASBA’s website at https://www.nasbaregistry.org/cpe-requirements

 

What are my state CPE requirements?

You can check your state requirements at https://www.nasbaregistry.org/cpe-requirements

 

Are your courses approved by NASBA?

NASBA does not approve courses, rather, they approve providers as "sponsors", and the sponsors are responsible for making sure the courses satisfy the AICPA/NASBA Guidelines on Self-Study.  

We have been a NASBA sponsor for over a decade and are a NASBA QAS Self-Study sponsor, the highest designation a sponsor can have.

If your state requires QAS courses only, you are good with us, as 99% or more of our courses are QAS Self-Study.

The rest are Self-Study and usually state board approved Ethics that still may be acceptable but are not QAS due to the state board requiring components to the course that keep it from satisfying all of the QAS Self-Study guidelines.

 

Do you upload my IRS credits to the IRS?

As long as the course you took shows IRS credits and your PTIN has been entered into your account setup on our site, we will upload credits on the first of each month for the preceding month for Q1, Q2, and Q3.

For Q4 we will upload each Monday for the preceding week.

 

Do you upload my CPE credits to my state board of accountancy?

Not at this time.

Each state board has its own procedure, and most do not allow providers to upload their client’s CPE credits.

NASBA does have the CPE Audit Service and CPE Tracker. This service allows CPAs to upload their credits, which NASBA then uploads to the appropriate state board.

We offer the download of all your credits completed on our site plus any that you enter from other providers in a .csv file that can be uploaded to NASBA's service.

To learn more about the NASBA services and how our site will create a .csv file for you, please watch the short video at https://www.cpethink.com/how-to-use#cpe_tracker

 

How can I reset my password?

If you’re not logged in - Go to https://www.cpethink.com/login.php, click the “Click here” link next to Forgot Password and follow the prompts.

If you are logged in – My Cpethink > My Password and follow the prompts.

If you are logged in – My Cpethink > My Account and follow the prompts.

 

Do you offer webinars?

You can see all of our webinars at https://www.cpethink.com/cpa-webinar

We currently offer paid and free webinars every Wednesday at 12 pm Eastern Time.

All webinars are included with subscriptions and you can see more about our subscriptions in the next FAQ item.

 

Do you offer subscriptions?

You can see all of our subscriptions at https://www.cpethink.com/unlimited-cpe-for-cpas

We offer 1 and 2-year unlimited subscriptions and 4 different 1-year subscriptions, limited the number of credits.

All subscriptions include all courses on the site, including Ethics, as well as unlimited final exam attempts and certificate prints. 

 

I can get a cheaper subscription, will you match their price?

Make sure…

  • Your state board of accountancy will accept their courses
  • They have enough courses
  • They don't charge extra for premium or Ethics courses
  • They will answer questions when you have them. 
  • They offer unlimited final exams and certificate prints.

We feel we offer the best CPE value online, including a large selection of Ethics CPE courses at competitive rates, hundreds of courses, including all Ethics courses with all subscriptions, and always unlimited final exam attempts.

You can find cheaper CPE, but you can’t find everything we offer for less.

Open a chat and check for daily, weekly, and all the time discounts and specials.

 

Are there any discounts, course discounts, or subscription discounts?

Open a support ticket by clicking the chat icon in the lower right of any page, open a chat, or ask us in an Email, and we’ll find what we currently have available.

 

What is your guarantee and refund policy?

100 Day 100% Money Back Guarantee on All Purchases

You can see our full refund policy at https://www.cpethink.com/returns-refunds

 

Where can I find the approval number or approval code for my course?

All course approval numbers, approval codes, course codes, provider numbers, codes, etc., are at the bottom of the certificate of completion for the course in question.

Provider numbers and codes are also on the bottom of our home page https://www.cpethink.com, and some are also in the footer of any page.

 

Can I start and top a course and exam, and will my place and answers be saved?

Our system will save your place in online courses and save any answers or changes to answers in a final exam immediately.

So you can start and stop a course or exam as many times and whenever you wish.

 

Can I download courses?

You can download all text-based courses.

You can also download the video for video-based courses.

And the PDF for video-based courses contains a link to watch or download the video from the PDF.

On your My Courses page click one of the PDF icons in the Take Course column to download a course.

 

Can I download final exams?

You can download all final exams.

However, you must take final exams online so we can automatically grade them and generate your certificate of completion.

Many people download the final exam, mark their answers, and then take the final exam online using their printed and marked final exam copy.

On your My Courses page click one of the PDF icons in the Take Exam column to download a final exam.

 

Can I take a final exam more than 1 time?

You can take the final exam as many times as you need until you pass it.

You have unlimited final exam attempts on all courses and final exams.

 

How can I re-start my final exam?

Just click the same icon you did to start the exam, and the system opens the final exam with all your answers as they were when you were last in the exam.

 

Can I see my final exam results and which answers I got, correct or incorrect?

We think we should be able to provide this, however…

Per the AICPA/NASBA guidelines, we are not allowed to show exam results until after the exam has been completed.

After the exam has been completed, we are only allowed to show whether an answer is correct or incorrect, not the specific answers that were correct or incorrect.

Just to let you know, if other providers offer exam answers, they are not following the AICPA/NASBA guidelines, and their courses may not be accepted by your Board of Accountancy.

 

What’s the fastest way to contact you?

Click the chat icon in the lower right corner of any page and open a chat or send us an Email.

During normal business hours of Monday to Friday, 7am to 5pm Mountain time (9am-7pm ET, 8am-6pm CT, 6am-4pm PT) we try to answer chats immediately, Email within 5 minutes, and always reply within 30 minutes, but it may take a little longer depending on what time of day, current support traffic and day of the week.

 

How can I call you?

+1 888-273-0273

 

How can I Email you?

Service (at) cpethink (dot) com

Sorry for the weird format, but it reduces spam for us.

 

How can I get free CPE?

You can see all our FREE CPE courses at https://www.cpethink.com/free-cpe-courses-for-cpas

We feel we offer the best CPE value online, including a large selection of Ethics CPE courses at competitive rates, hundreds of courses, including all Ethics courses with all subscriptions, and always unlimited final exam attempts.

You can find cheaper CPE, but you can’t find everything we offer for less.

Open a chat and check for daily, weekly, and all the time discounts and specials.

 

The video is missing, or I can’t find the video in the course.

Just click one of the Take Course icons and page through the course until you get to page 5 or 6.

Videos usually start on one of those pages, and once there, just click the video play icon to start the video.

There is also a link in the PDF version of the course to watch the video in your browser; just click that link, and the video will play in your browser from Vimeo.

If you are not able to access the video, let us know, and we’ll make it available to open in your browser or as a download.

 

How can I print or reprint my receipt?

Just go to My Transactions under your My Cpethink menu in the upper right, and there will be a Print Receipt link for each receipt.

 

Do you offer New Jersey Ethics?

New Jersey requires their Ethics to be taken live or as a presentation by a New Jersey CPA that has been approved by the New Jersey Board of Accountancy (BoA).  

Appears they are trying to restrict it to just local New Jersey companies.

We are looking for a New Jersey CPA for that but have yet to find one who is willing to develop and deliver a course.

 

What format are your courses in?

All of our courses are online and in PDF format for printing or downloading as you would like.

The final exams are only available online so that they can be instantly and automatically graded, and your Certificate of Completion can be generated immediately after completing the final exam. 

Many of our courses also have a video format as well or are just video.

They are all accessible on desktop PCs, notebooks, tablets, pads, and smartphones as long as you have an Internet connection.

 

What do all these acronyms mean?

Acronyms and their meaning on our site.

AICPA = American Institute of Certified Public Accountants

BOA = Board of Accountancy or Board of Accounting

CBA = California Board of Accountancy

CDFA = Certified Divorce Financial Analyst

CE = Continuing Education

CPA = Certified Public Accountant

CPD = Continuing Professional Development

CPE = Continuing Professional Education

CMA = Certified Management Accountant

EA = Enrolled Agent – typically associated with the IRS

FAQ = Frequently Asked Questions

IFDA = Institute for Divorce Financial Analysts

IRS = Internal Revenue Service

NASBA = National Association of State Boards of Accountancy

TSBPA = Texas State Board of Public Accountancy

 

Where is the approval number for the California Regulatory Review course?

All course approval numbers, approval codes, course codes, provider numbers, and codes, etc., are on the bottom of the certificate of completion for the course in question.

Provider numbers and codes are also on the bottom of our home page https://www.cpethink.com, and some are also in the footer of any page.

 

How can I take the final exam for the California Regulatory Review course?

The California Board of Accountancy (CBA) requires us to require you to complete all the review questions in the online version of the course before we are allowed to present the final exam to you.

You just have to answer them, you do not have to get any correct. 

The CBA just wants you to go through the course; this is how they require us to do it on our site.

After you answer all the review questions, the take exam icons will display on your My Courses page that you can click and take the final exam.

 

How many times can I take the final exam for the California Regulatory Review course?

You can take the final exam as many times as you need until you pass it.

You have unlimited final exam attempts on all courses and final exams.

 

What do I have to score to pass the California Regulatory Review course?

90%, and that is set by the California Board of Accountancy (CBA).

 

Do you offer CPE that will qualify for CMA CE?

Courses on our site will qualify for CMA continuing education as long as the topics are related to management accounting.

Please review https://www.imanet.org/en/Continuing-Education/Earning-CPE-Credits-with-IMA for information from the Institute of Management Accountants.

To be sure, please check with the IMA for the course or courses you are thinking about.

 

Do you offer CDFA or IFDA accepted CPE courses?

Yes, you can see the IFDA approved courses we offer by going to Courses > Divorce | CDFA | IDFA or https://www.cpethink.com/divorce-cpe

You can see our approved courses on the IFDA website at https://institutedfa.com/ce-program-search-results.php?keyword=&state=&provider=cpethink&format=&ceHours=&complexity=&dateFrom=&dateTo=&search_submit=Search

If you have any questions, please feel free to contact us using the chat icon in the lower right of any page.

 

Do you offer IIA accepted CPE courses?

Do you offer Institute of Internal Auditors accepted CPE courses?

Currently, the IIA sponsor requirements are more restrictive than the benefits of offering the courses.

We are watching and talking with the IIA and hope to be able to offer courses that are accepted by the IIA soon.

 

 

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Thank you for taking one of our free courses. We would like to be able to let you know when we add free courses or have special offers and will never spam you or share your address with anyone. If you are Ok with that please reply with "Ok" or if not please reply "No Thanks". Either way enjoy your free CPE course.
  
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