Effective Business Communications - v14 (Course Id 1345)

Good communication, oral or written, is key to success in business life. This course is intended to assist businesspeople in gaining an understanding of the communication process, writing and organization methods, and oral aspects of communication in business.  Effective Business Communications is intended for people in business who have not recently studied business communications as part of their formal education.

Chapter 1
Communication as a Process

After studying this chapter, you will be able to:

• Identify elements of the communication process.
• Identify the influence of behavioral science on management and communication.

Chapter 2
Choosing Appropriate Words

After studying this chapter, you will be able to:

• Define examples of kinesic communication.
• Identify examples of metacommunication.
• Recognize examples of effective word usage.

Chapter 3
Writing Effective Sentences

After studying this chapter, you will be able to:

• Identify simple, compound and complex sentences.
• Differentiate between positive and negative sentences.
• Recognize several techniques for emphasizing an idea.

Chapter 4
Writing Paragraphs and Compositions

After studying this chapter, you will be able to:

• Identify correct and effective use of paragraphs for different written reports.

Chapter 5
Planning Messages for Reader Reaction

After studying this chapter, you will be able to:

• Identify elements for planning an effective message.

Chapter 6
Writing Routine Business Messages

After studying this chapter, you will be able to:

• Recognize the different types and usages of business messages.

Chapter 7
Writing About the Unpleasant

After studying this chapter, you will be able to:

• Recognize the different types of business communications that convey unpleasant messages.
• Identify effective techniques of collection and credit notices.

Chapter 8
Writing to Persuade

After studying this chapter, you will be able to:

• Identify effective sales and persuasive written communication.
• Recognize the convincing evidence for a sales presentation.

Chapter 9
Writing Special Messages

After studying this chapter, you will be able to:

• Identify effective elements for condolences or sympathy letters.
• Recognize the components of other unique/special communications.

Chapter 10
Preparing Personal Resumes

After studying this chapter, you will be able to:

• Recognize the attributes of a person who deserves a job.
• Identify the information and content of an effective resume.

Chapter 11
Writing Application Letters

After studying this chapter, you will be able to:

• Define the basics of good job applications.
• Recognize strong components and usage of elements within an application.

Chapter 12
Business Reports and Research Methods

After studying this chapter, you will be able to:

• Recognize the nature of business reports.
• Identify different research methods.
• Recognize the logical steps in problem-solving.
• Identify the best methods to collect and organize data.
• Recognize organization methods to develop a better report.

Chapter 13
Organizing Reports

After studying this chapter, you will be able to:

• Recognize the report outlining process.
• Define the steps to organize a report in logical sequences.
• Identify effective introductions, findings, conclusions, and recommendations.

Chapter 14
Using Graphics in Reports

After studying this chapter, you will be able to:

• Recognize the advantages of using tables, charts, and graphs in a report.
• Identify the types of charts and graphs used to present quantitative data.

Chapter 15
Writing the Report

After studying this chapter, you will be able to:

• Recognize an objective writing style.
• Recognize the proper tense, accurate nouns and pronouns.
• Identify the effectiveness of using common language.
• Recognize useful devices for good transitions.

Chapter 16
Finishing the Report

After studying this chapter, you will be able to:

• Identify the factors that contribute to a finished report.
• Recognize objectivity in a report.
• Identify the proper use of documentation and footnotes.

Chapter 17
Preparing Memorandums and Short Reports

After studying this chapter, you will be able to:

• Recognize the characteristics of memos and short reports.
• Identify the useful application of memos and shorter reports.

Chapter 18
Listening and Making Oral Presentations

After studying this chapter, you will be able to:

• Recognize the principles of effective listening.
• Identify detrimental listening habits.
• Recognize the four types of speaking styles.

Chapter 19
Technology in Business Communication

After studying this chapter, you will be able to:

• Recognize technologies used in business communications.