Modern Supervision - v11 (Course Id 1601)

Business Management & Organization - Business Management & Organization for Course Id 1601

This course is especially designed to provide you with the knowledge that is essential to supervision and teach you about the key role that supervisors play in today’s organizations. In most organizations it is recognized that a supervisory job is demanding and exacting. Success or failure of the entire organization is often conditioned by the competency at the supervisory level. This course attempts to present and discuss those things that are essential to being a successful supervisor. It is designed to meet the special needs of a person aspiring to a supervisory role, and the practicing supervisor. The course is applicable to all types of supervisory jobs whether in manufacturing, service, or not-for-profit organizations. For the potential supervisor, the course affords a concise but complete presentation to, and acquaintance with, many of the problems that may be confronted. For the experienced supervisor, the material provides an overall review, a broadening of supervisory horizons, and a kindling of new and fresh thinking in the supervisory area. 

NASBA QAS - Text - NASBA Registry - 1601

Chapter 1
The Supervisor’s Role and Making Decisions

• Identify the titles, roles and skillsets of supervisors.
• Recognize different decision-making processes and the beneficial aspects of each.

Chapter 2
Objectives, Supervisory Planning and Control

• Recognize examples of how to improve work objectives and understand the concept of management by objectives (MBO).
• Recognize the planning process and the supervisor’s role in planning.

Chapter 3
Organizing, Delegating, and Communicating

• Identify the rationale behind organizational structure and recognize how roles and individuals interact within the structure.
• Recognize ways to improve communication within the organization.

Chapter 4
Motivation and Employee Development

• Recognize different motivation theories and strategies.
• Identify examples of training experiences.

Chapter 5
Building Team Effort, Counseling and Appraising

• Recognize the steps necessary to improve team productivity.
• Identify ways to help counsel employees and recognize the value and attributes of performance appraisals.

Chapter 6
Handling Absenteeism, Tardiness and Conflict

• Identify the root cause of absenteeism and tardiness problems.
• Recognize the effects of conflicts within an organization.

Chapter 7
Discrimination and Supervising Problem Employees

• Identify the regulations and the enforcement policies governing diverse groups.
• Recognize different methods for confronting problem employees.

Chapter 8
Labor Contracts and Discipline Issues

• Identify the elements within a labor contract and recognize how to minimize labor grievances.
• Recognize the reasons for disciplinary action and the disciplinary steps a supervisor can take.

Chapter 9
Reducing Costs and Supervising Safety

• Identify typical cost categories and cost reduction strategies.
• Identify unsafe conditions in the physical environment and ways to help prevent accidents.

Chapter 10
Ethics and Organizational Politics

• Identify different ethical standards and elements of organization politics.

Chapter 11
Managing Supervisory Time and Self-Development Programs

• Identify ways to establish good work habits and improve time usage.
• Identify self-development programs for career advancement.

Chapter 6:    Handling Absenteeism, Tardiness and Conflict

Learning Objectives

Absenteeism

Tardiness

The Effects of Conflict

Chapter 6 Review Questions

Chapter 7:    Discrimination and Supervising Problem Employees

Learning Objectives

Diverse Work Groups

Working with a Problem Employee

Chapter 7 Review Questions

Chapter 8:    Labor Contracts and Discipline Issues

Learning Objectives

The Labor Contract

A Positive Approach to Discipline

Chapter 8 Review Questions

Chapter 9:    Reducing Costs and Supervising Safety

Learning Objectives

Cost Reductions

Safety and the Supervisor

Accidents

Chapter 9 Review Questions

Chapter 10:    Ethics and Organizational Politics

Learning Objectives

Ethics

Organizational Politics

Chapter 10 Review Questions

Chapter 11:    Managing Supervisory Time and Self-Development Programs

Learning Objectives

Managing Time

Self-Development

Chapter 11 Review Questions

Glossary