Author : | Jae K. Shim, Ph.D., CPA |
Course Length : | Pages: 204 ||| Review Questions: 68 ||| Final Exam Questions: 65 |
CPE Credits : | 13.0 |
IRS Credits : | 0 |
Price : | $107.95 |
Passing Score : | 70% |
Course Type: | NASBA QAS - Text - NASBA Registry |
Technical Designation: | Technical |
Primary Subject-Field Of Study: | Management Services - Management Services for Course Id 856 |
Description : |
Retailing, the business of selling consumer goods to final consumers, is constantly changing. Retailers are particularly affected by changes in the consumer population; in the economic, social, technological, and political environment; and in competitive conditions. This course teaches you the main requirements of effective retail management: personal qualifications of management; an adequate financial structure; necessary physical facilities; effective policies and procedures; and competence, loyalty, and productiveness of personnel. Also discussed are online retailing strategy, improving internet presence, and future changes in retailing. |
Usage Rank : | 20000 |
Release : | 2022 |
Version : | 1.0 |
Prerequisites : | None. |
Experience Level : | Overview |
Additional Contents : | Complete, no additional material needed. |
Additional Links : |
Retail Sales: Definition, Measurement, as an Economic Indicator
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Advance Preparation : | None. |
Delivery Method : | QAS Self Study |
Intended Participants : | Anyone needing Continuing Professional Education (CPE). |
Revision Date : | 10-Feb-2023 |
NASBA Course Declaration : | Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam. |
Approved Audience : | NASBA QAS - Text - NASBA Registry - 856 |
Keywords : | Business Management & Organization, Accountants, Guide, Retail, Management, cpe, cpa, online course |
Learning Objectives : |
Chapter 1
2. Recognize the structure of retailing. 3. Identify advantages and disadvantages of online retailing, and methods to improve an online business. Chapter 2
2. Recognize attributes of successful retail businesses. Chapter 3
2. Recognize differences between customers from urban and suburban areas. Chapter 4
Chapter 5
Chapter 6
Chapter 7
2. Recognize techniques for evaluating an employee training program. 3. Identify the goals of a compensation program for personnel. 4. Recognize some of the major causes for job dissatisfaction and employee complaints. Chapter 8
2. Recognize the steps involved in the budgeting process. 3. Identify ways to measure monthly stock variations. Chapter 9
2. Recognize factors that influence the quantities to purchase. 3. Identify inside and outside sources of information on customers wants. Chapter 10
2. Recognize benefits of different options for purchasing merchandise. Chapter 11
2. Identify the terms of sale discounts. 3. Recognize how the terms of sale and datings on invoices are used. Chapter 12
2. Identify the goals of merchandise management. 3. List the basic types of unit control systems. 4. Identify how to minimize stock shortages. Chapter 13
2. Recognize information captured when receiving and recording incoming merchandise. Chapter 14
2. Identify some of the factors influencing markup. Chapter 15
2. Identify different types of effective interior store displays. Chapter 16
2. Identify consumer premiums used to promote retail sales. Chapter 17
Chapter 18
2. Identify other customer services use to improve the shopping experience. Chapter 19
2. Recognize the credit legislation with which retailers should be familiar. 3. Identify measurements used to evaluate the effectiveness of the credit department. Chapter 20
2. Identify the attributes of the balance sheet and operating statement. 3. Identify different methods used for accounting control. 4. Recognize the advantages and disadvantages of the retail method. Chapter 21
2. Identify the steps involved in an analysis and comparison of expense. Chapter 22
2. Recognize external crimes that retailers must monitor to identify, control, and limit pilferage. Chapter 23
Chapter 24
2. Identify trends in the future of retailing. |
Course Contents : | Chapter 1: Retailers and Their Structure Learning Objectives: Retailing The Structure of Retailing Non-Store Retailing Chapter 1 Review Questions Chapter 2: Retail Management Requirements Learning Objectives: Requirements of Management Chapter 2 Review Questions Chapter 3: Retail Store Location Learning Objectives: Location: A Continuing Problem Chapter 3 Review Questions Chapter 4: Store Buildings, Fixtures, and Equipment Learning Objectives: The Store Front and Exterior The Store Interior Chapter 4 Review Questions Chapter 5: Arranging the Store’s Interior-Layout Learning Objectives: Factors Affecting Layout Self-Selection and Self-Service Chapter 5 Review Questions Chapter 6: Structure of Retail Learning Objectives: Meaning of Organization Organization of Small Stores Organization of Large Stores Chain Store Organization Major Trends in Store Organization Chapter 6 Review Questions Chapter 7: Retail Human Resource Management Learning Objectives: Human Resource Management (HRM) Objectives and Functions Employee Training Compensating Retail Personnel Compensating Managerial Personnel Obtaining Satisfactory Personnel Performance Chapter 7 Review Questions Chapter 8: Merchandising Policies and Budgets Learning Objectives: General Merchandise Policies Merchandise Budgeting: Meaning and Objectives Basic Elements in Merchandise Budgeting Chapter 8 Review Questions Chapter 9: Planning and Selecting Item Assortments Learning Objectives: Buying Plans Determining Customers' Wants Chapter 9 Review Questions Chapter 10: Buying: Selecting Merchandise Resources Learning Objectives: Main Types of Suppliers Chapter 10 Review Questions Chapter 11: Buying: Negotiating with Merchandise Resources Learning Objectives: Terms of Sale: Discounts Terms of Sale: Dating Other Negotiations for Merchandise Chapter 11 Review Questions Chapter 12: Merchandise Control Learning Objectives: The Nature and Purpose of Merchandise Management Basic Types of Merchandise Control Systems IT and Merchandise Management The Physical Inventory Chapter 12 Review Questions Chapter 13: Handling Incoming Merchandise Learning Objectives: Activities Involved Layout and Equipment for Receiving Receiving Procedure Checking Procedure Marking Merchandise Traffic department Chain Store Handling of Incoming Merchandise Organization for Incoming Merchandise Chapter 13 Review Questions Chapter 14: Pricing Learning Objectives: Pricing to Maximize Profits One-Price Policy Competitive Position Markup Some Factors Influencing Markup Adjustments in Selling Prices Leader Merchandising Chapter 14 Review Questions Chapter 15: Advertising and Display Learning Objectives: Retail Advertising Steps in the Retail Advertising Program Store Display Internet Advertising Chapter 15 Review Questions Chapter 16: Other Non-Personal Methods of Retail Sales Promotion Learning Objectives: Online, Telephone and Mail-Order Selling Promoting Sales through Improved Packaging Consumer Premiums Governmental Concern over Sales Promotion Practices Chapter 16 Review Questions Chapter 17: Personal Salesmanship Learning Objectives: Importance of Retail Salesmanship Elements of a Retail Sale The Selling Process Management’s Responsibility for Personal Salesmanship Chapter 17 Review Questions Chapter 18: Customer Services Learning Objectives: The Number and Variety of Services Customer Complaints and Adjustments Returned Goods Some Other Customer Services Income-Producing Services Chapter 18 Review Questions Chapter 19: Retail Credit Collection Learning Objectives: Types of Retail Credit Problems of Selling on Installment Credit Banks, Finance Companies, and Credit Card Companies Collection of Past-Due Accounts Credit Legislation Evaluating the Credit Process Chapter 19 Review Questions Chapter 20: Basic Accounting Controls Learning Objectives: The Essentials of Accounting Records The Balance Sheet Expense Classification Retail Method: Basic Principles Chapter 20 Review Questions Chapter 21: Analyzing and Controlling Expenses Learning Objectives: Distribution (Allocation) of Expenses Expense Comparisons and Analyses Corrective Action The Goals of Sales Transactions Systems Types of Sales Transactions Recording Sales Chapter 21 Review Questions Chapter 22: Retail Security and Loss Prevention Learning Objectives: External Crime Internal Theft Pilferage Control Fire and Accident Protection Conclusion Chapter 22 Review Questions Chapter 23: Management Coordination and Leadership Learning Objectives: Coordination for Profitable Operations Major Tools of Coordination Keeping "Current" Executive Leadership in Retailing Management Characteristics Chapter 23 Review Questions Chapter 24: Online Retail Learning Objectives: Selling Online Online Retail Strategy Improving a Retail Website Future Changes in Retailing Chapter 24 Review Questions Glossary |