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Are you interested in building authentic relationships that lead to reliable, predictable, and consistent growth in your business? This business challenge can be completed by any business owner, entrepreneur,  organizational leader, or sales professional who wants to generate a consistent and steady stream of Dream Clients.
Before we start, I need to ask you, “would you be willing to invest 5 hours of your time over 12 days in order to secure a steady stream of Dream Clients?”
The 12-Day Business Challenge is based on the proven fundamentals of Clientology. Every day will start with a short tutorial and then you can dive right into the exercise for the day.
There is no fluff and no extra information to process or absorb. The focus of the 12-Day Business Growth Challenge is to take massive action towards your client growth goals. We have in-depth courses if you are genuinely interested in the minutiae and want to understand further. For now, focus on taking massive action.
Everything you learn in the 12-Day Business Growth and Expansion Challenge can be applied to your business over and over as you see fit.

12-Day Business Growth Challenge (Video) (2 Hrs)

Discover the essential steps for CPAs to implement a successful cash flow management service. This presentation equips accounting professionals with the knowledge and tools to enhance their practice, deepen client relationships, and increase revenue through effective cash flow management.

Key Learning Points:

  • Identifying Top Clients: Learn how to select the clients who will most benefit from cash flow management services.
  • Soft Launch Techniques: Master the art of introducing new services to clients in a way that is both engaging and effective.
  • In-Depth Financial Reviews: Understand the importance of detailed financial analysis to provide tailored advice for each client.
  • Creating Personalized Plans: Develop strategies to create custom cash flow plans that cater to the unique needs of each client.
  • Building Strong Client Relationships: Gain insights into fostering long-lasting client relationships through consistent and value-driven communication.

What You Will Gain:

  • In-depth understanding of implementing and managing cash flow services.
  • Strategies for improving client engagement and satisfaction.
  • Knowledge on how to expand your service offerings and grow your practice.

Who Should Attend:

This presentation on effective cash flow management is ideal for CPAs and accounting professionals in public practice, especially those looking to expand their services, build stronger client relationships, and increase their practice’s profitability.

Implementing an Effective Cash Flow Management Service (Video) (2 Hrs)

In order to better manage and control the relationships within a practice, all practitioners must be emotionally regulated and practice good judgement. Emotional Intelligence is an important skill that should be used by all practice owners and practitioners. How we handle our emotions will have a direct impact on how well we handle problems encountered during a workday. Emotional intelligence will have a direct impact, either positive or negative, when delivering services to your clients. This course will describe how both practice owners and individual practitioners can use emotional intelligence to successfully lead their practice, work more effectively with office staff, and to deliver professional services to clients.

Emotional Intelligence for CPAs (4 Hrs)
A manager’s success depends largely on his or her ability to manage a company’s assets. This mission is complicated by the interdependent nature of a company’s finances. One short-term financial problem, such as a cash flow shortage, can cause a longer-term credit problem, such as denials for bank loans. The successful manager must be able to quickly identify and resolve such short-term problems in order to prevent their long-term deleterious effects. This course is intended for effective business managers and entrepreneurs. Covering every facet of the daily management of a business’s finances, it is designed to help managers pinpoint, remedy, and prevent business and financial problems. In each case, it also points out potential ripple effects—the ways in which a problem in one sector can disrupt operations in other areas.

 

101 Financial Solutions: Diagnosis and Remedy (11 Hrs)

Welcome to my presentation. Today, we will delve into a vital topic: why CPAs should, or rather, must offer cash flow management services. It's not just about offering these services; it's crucial to engage in conversations with your clients about their business cash flow.

The Current Crisis in Business

I believe we are currently facing an unprecedented crisis in the business world. The core of this crisis is simple: many accountants feel uncomfortable discussing cash flow and cash flow management with their clients. As a result, the focus often shifts to discussing last year's results, which I argue is a concerning state of affairs. While accountants are undoubtedly busy, it's essential to acknowledge the alarming rate at which small businesses fail. Consider this: 80% of small businesses do not survive the first five years and of those, another 80% fail in the following five years. It's rare to encounter a business that's over 10 years old. Doing the math, this equates to only about 4% of businesses succeeding and thriving beyond a decade. This statistic underscores a moral obligation for accountants to aid their clients effectively.

The Benefit for Accountants

On the upside, accountants who actively assist their clients with business cash flow management services are not only appreciated but also rewarded by their clients. Today's focus will be on the 'why' of offering cash flow services. The 'how' will be addressed in our upcoming series. Our goal is to keep the information simple and accessible.

So, that's our agenda for today, and I'm excited to dive in with you all.

Why Offer Cash Flow Management Services (Video) (2 Hrs)
A/B
Suggested Courses

Are you interested in building authentic relationships that lead to reliable, predictable, and consistent growth in your business? This business challenge can be completed by any business owner, entrepreneur,  organizational leader, or sales professional who wants to generate a consistent and steady stream of Dream Clients.
Before we start, I need to ask you, “would you be willing to invest 5 hours of your time over 12 days in order to secure a steady stream of Dream Clients?”
The 12-Day Business Challenge is based on the proven fundamentals of Clientology. Every day will start with a short tutorial and then you can dive right into the exercise for the day.
There is no fluff and no extra information to process or absorb. The focus of the 12-Day Business Growth Challenge is to take massive action towards your client growth goals. We have in-depth courses if you are genuinely interested in the minutiae and want to understand further. For now, focus on taking massive action.
Everything you learn in the 12-Day Business Growth and Expansion Challenge can be applied to your business over and over as you see fit.

12-Day Business Growth Challenge (Video) (2 Hrs)

Discover the essential steps for CPAs to implement a successful cash flow management service. This presentation equips accounting professionals with the knowledge and tools to enhance their practice, deepen client relationships, and increase revenue through effective cash flow management.

Key Learning Points:

  • Identifying Top Clients: Learn how to select the clients who will most benefit from cash flow management services.
  • Soft Launch Techniques: Master the art of introducing new services to clients in a way that is both engaging and effective.
  • In-Depth Financial Reviews: Understand the importance of detailed financial analysis to provide tailored advice for each client.
  • Creating Personalized Plans: Develop strategies to create custom cash flow plans that cater to the unique needs of each client.
  • Building Strong Client Relationships: Gain insights into fostering long-lasting client relationships through consistent and value-driven communication.

What You Will Gain:

  • In-depth understanding of implementing and managing cash flow services.
  • Strategies for improving client engagement and satisfaction.
  • Knowledge on how to expand your service offerings and grow your practice.

Who Should Attend:

This presentation on effective cash flow management is ideal for CPAs and accounting professionals in public practice, especially those looking to expand their services, build stronger client relationships, and increase their practice’s profitability.

Implementing an Effective Cash Flow Management Service (Video) (2 Hrs)

In order to better manage and control the relationships within a practice, all practitioners must be emotionally regulated and practice good judgement. Emotional Intelligence is an important skill that should be used by all practice owners and practitioners. How we handle our emotions will have a direct impact on how well we handle problems encountered during a workday. Emotional intelligence will have a direct impact, either positive or negative, when delivering services to your clients. This course will describe how both practice owners and individual practitioners can use emotional intelligence to successfully lead their practice, work more effectively with office staff, and to deliver professional services to clients.

Emotional Intelligence for CPAs (4 Hrs)
A manager’s success depends largely on his or her ability to manage a company’s assets. This mission is complicated by the interdependent nature of a company’s finances. One short-term financial problem, such as a cash flow shortage, can cause a longer-term credit problem, such as denials for bank loans. The successful manager must be able to quickly identify and resolve such short-term problems in order to prevent their long-term deleterious effects. This course is intended for effective business managers and entrepreneurs. Covering every facet of the daily management of a business’s finances, it is designed to help managers pinpoint, remedy, and prevent business and financial problems. In each case, it also points out potential ripple effects—the ways in which a problem in one sector can disrupt operations in other areas.

 

101 Financial Solutions: Diagnosis and Remedy (11 Hrs)

Welcome to my presentation. Today, we will delve into a vital topic: why CPAs should, or rather, must offer cash flow management services. It's not just about offering these services; it's crucial to engage in conversations with your clients about their business cash flow.

The Current Crisis in Business

I believe we are currently facing an unprecedented crisis in the business world. The core of this crisis is simple: many accountants feel uncomfortable discussing cash flow and cash flow management with their clients. As a result, the focus often shifts to discussing last year's results, which I argue is a concerning state of affairs. While accountants are undoubtedly busy, it's essential to acknowledge the alarming rate at which small businesses fail. Consider this: 80% of small businesses do not survive the first five years and of those, another 80% fail in the following five years. It's rare to encounter a business that's over 10 years old. Doing the math, this equates to only about 4% of businesses succeeding and thriving beyond a decade. This statistic underscores a moral obligation for accountants to aid their clients effectively.

The Benefit for Accountants

On the upside, accountants who actively assist their clients with business cash flow management services are not only appreciated but also rewarded by their clients. Today's focus will be on the 'why' of offering cash flow services. The 'how' will be addressed in our upcoming series. Our goal is to keep the information simple and accessible.

So, that's our agenda for today, and I'm excited to dive in with you all.

Why Offer Cash Flow Management Services (Video) (2 Hrs)
Recent Searches
No recent searches found.
Similar Courses

Are you interested in building authentic relationships that lead to reliable, predictable, and consistent growth in your business? This business challenge can be completed by any business owner, entrepreneur,  organizational leader, or sales professional who wants to generate a consistent and steady stream of Dream Clients.
Before we start, I need to ask you, “would you be willing to invest 5 hours of your time over 12 days in order to secure a steady stream of Dream Clients?”
The 12-Day Business Challenge is based on the proven fundamentals of Clientology. Every day will start with a short tutorial and then you can dive right into the exercise for the day.
There is no fluff and no extra information to process or absorb. The focus of the 12-Day Business Growth Challenge is to take massive action towards your client growth goals. We have in-depth courses if you are genuinely interested in the minutiae and want to understand further. For now, focus on taking massive action.
Everything you learn in the 12-Day Business Growth and Expansion Challenge can be applied to your business over and over as you see fit.

12-Day Business Growth Challenge (Video) (2 Hrs)

Discover the essential steps for CPAs to implement a successful cash flow management service. This presentation equips accounting professionals with the knowledge and tools to enhance their practice, deepen client relationships, and increase revenue through effective cash flow management.

Key Learning Points:

  • Identifying Top Clients: Learn how to select the clients who will most benefit from cash flow management services.
  • Soft Launch Techniques: Master the art of introducing new services to clients in a way that is both engaging and effective.
  • In-Depth Financial Reviews: Understand the importance of detailed financial analysis to provide tailored advice for each client.
  • Creating Personalized Plans: Develop strategies to create custom cash flow plans that cater to the unique needs of each client.
  • Building Strong Client Relationships: Gain insights into fostering long-lasting client relationships through consistent and value-driven communication.

What You Will Gain:

  • In-depth understanding of implementing and managing cash flow services.
  • Strategies for improving client engagement and satisfaction.
  • Knowledge on how to expand your service offerings and grow your practice.

Who Should Attend:

This presentation on effective cash flow management is ideal for CPAs and accounting professionals in public practice, especially those looking to expand their services, build stronger client relationships, and increase their practice’s profitability.

Implementing an Effective Cash Flow Management Service (Video) (2 Hrs)

In order to better manage and control the relationships within a practice, all practitioners must be emotionally regulated and practice good judgement. Emotional Intelligence is an important skill that should be used by all practice owners and practitioners. How we handle our emotions will have a direct impact on how well we handle problems encountered during a workday. Emotional intelligence will have a direct impact, either positive or negative, when delivering services to your clients. This course will describe how both practice owners and individual practitioners can use emotional intelligence to successfully lead their practice, work more effectively with office staff, and to deliver professional services to clients.

Emotional Intelligence for CPAs (4 Hrs)
A manager’s success depends largely on his or her ability to manage a company’s assets. This mission is complicated by the interdependent nature of a company’s finances. One short-term financial problem, such as a cash flow shortage, can cause a longer-term credit problem, such as denials for bank loans. The successful manager must be able to quickly identify and resolve such short-term problems in order to prevent their long-term deleterious effects. This course is intended for effective business managers and entrepreneurs. Covering every facet of the daily management of a business’s finances, it is designed to help managers pinpoint, remedy, and prevent business and financial problems. In each case, it also points out potential ripple effects—the ways in which a problem in one sector can disrupt operations in other areas.

 

101 Financial Solutions: Diagnosis and Remedy (11 Hrs)

Welcome to my presentation. Today, we will delve into a vital topic: why CPAs should, or rather, must offer cash flow management services. It's not just about offering these services; it's crucial to engage in conversations with your clients about their business cash flow.

The Current Crisis in Business

I believe we are currently facing an unprecedented crisis in the business world. The core of this crisis is simple: many accountants feel uncomfortable discussing cash flow and cash flow management with their clients. As a result, the focus often shifts to discussing last year's results, which I argue is a concerning state of affairs. While accountants are undoubtedly busy, it's essential to acknowledge the alarming rate at which small businesses fail. Consider this: 80% of small businesses do not survive the first five years and of those, another 80% fail in the following five years. It's rare to encounter a business that's over 10 years old. Doing the math, this equates to only about 4% of businesses succeeding and thriving beyond a decade. This statistic underscores a moral obligation for accountants to aid their clients effectively.

The Benefit for Accountants

On the upside, accountants who actively assist their clients with business cash flow management services are not only appreciated but also rewarded by their clients. Today's focus will be on the 'why' of offering cash flow services. The 'how' will be addressed in our upcoming series. Our goal is to keep the information simple and accessible.

So, that's our agenda for today, and I'm excited to dive in with you all.

Why Offer Cash Flow Management Services (Video) (2 Hrs)
Suggested Courses

Are you interested in building authentic relationships that lead to reliable, predictable, and consistent growth in your business? This business challenge can be completed by any business owner, entrepreneur,  organizational leader, or sales professional who wants to generate a consistent and steady stream of Dream Clients.
Before we start, I need to ask you, “would you be willing to invest 5 hours of your time over 12 days in order to secure a steady stream of Dream Clients?”
The 12-Day Business Challenge is based on the proven fundamentals of Clientology. Every day will start with a short tutorial and then you can dive right into the exercise for the day.
There is no fluff and no extra information to process or absorb. The focus of the 12-Day Business Growth Challenge is to take massive action towards your client growth goals. We have in-depth courses if you are genuinely interested in the minutiae and want to understand further. For now, focus on taking massive action.
Everything you learn in the 12-Day Business Growth and Expansion Challenge can be applied to your business over and over as you see fit.

12-Day Business Growth Challenge (Video) (2 Hrs)

Discover the essential steps for CPAs to implement a successful cash flow management service. This presentation equips accounting professionals with the knowledge and tools to enhance their practice, deepen client relationships, and increase revenue through effective cash flow management.

Key Learning Points:

  • Identifying Top Clients: Learn how to select the clients who will most benefit from cash flow management services.
  • Soft Launch Techniques: Master the art of introducing new services to clients in a way that is both engaging and effective.
  • In-Depth Financial Reviews: Understand the importance of detailed financial analysis to provide tailored advice for each client.
  • Creating Personalized Plans: Develop strategies to create custom cash flow plans that cater to the unique needs of each client.
  • Building Strong Client Relationships: Gain insights into fostering long-lasting client relationships through consistent and value-driven communication.

What You Will Gain:

  • In-depth understanding of implementing and managing cash flow services.
  • Strategies for improving client engagement and satisfaction.
  • Knowledge on how to expand your service offerings and grow your practice.

Who Should Attend:

This presentation on effective cash flow management is ideal for CPAs and accounting professionals in public practice, especially those looking to expand their services, build stronger client relationships, and increase their practice’s profitability.

Implementing an Effective Cash Flow Management Service (Video) (2 Hrs)

In order to better manage and control the relationships within a practice, all practitioners must be emotionally regulated and practice good judgement. Emotional Intelligence is an important skill that should be used by all practice owners and practitioners. How we handle our emotions will have a direct impact on how well we handle problems encountered during a workday. Emotional intelligence will have a direct impact, either positive or negative, when delivering services to your clients. This course will describe how both practice owners and individual practitioners can use emotional intelligence to successfully lead their practice, work more effectively with office staff, and to deliver professional services to clients.

Emotional Intelligence for CPAs (4 Hrs)
A manager’s success depends largely on his or her ability to manage a company’s assets. This mission is complicated by the interdependent nature of a company’s finances. One short-term financial problem, such as a cash flow shortage, can cause a longer-term credit problem, such as denials for bank loans. The successful manager must be able to quickly identify and resolve such short-term problems in order to prevent their long-term deleterious effects. This course is intended for effective business managers and entrepreneurs. Covering every facet of the daily management of a business’s finances, it is designed to help managers pinpoint, remedy, and prevent business and financial problems. In each case, it also points out potential ripple effects—the ways in which a problem in one sector can disrupt operations in other areas.

 

101 Financial Solutions: Diagnosis and Remedy (11 Hrs)

Welcome to my presentation. Today, we will delve into a vital topic: why CPAs should, or rather, must offer cash flow management services. It's not just about offering these services; it's crucial to engage in conversations with your clients about their business cash flow.

The Current Crisis in Business

I believe we are currently facing an unprecedented crisis in the business world. The core of this crisis is simple: many accountants feel uncomfortable discussing cash flow and cash flow management with their clients. As a result, the focus often shifts to discussing last year's results, which I argue is a concerning state of affairs. While accountants are undoubtedly busy, it's essential to acknowledge the alarming rate at which small businesses fail. Consider this: 80% of small businesses do not survive the first five years and of those, another 80% fail in the following five years. It's rare to encounter a business that's over 10 years old. Doing the math, this equates to only about 4% of businesses succeeding and thriving beyond a decade. This statistic underscores a moral obligation for accountants to aid their clients effectively.

The Benefit for Accountants

On the upside, accountants who actively assist their clients with business cash flow management services are not only appreciated but also rewarded by their clients. Today's focus will be on the 'why' of offering cash flow services. The 'how' will be addressed in our upcoming series. Our goal is to keep the information simple and accessible.

So, that's our agenda for today, and I'm excited to dive in with you all.

Why Offer Cash Flow Management Services (Video) (2 Hrs)
Course Details

Accountants Guide to Retail Management (Course Id 856)

QAS / Registry
  Add to Cart 
Author : Jae K. Shim, Ph.D., CPA
Course Length : Pages: 204 ||| Review Questions: 68 ||| Final Exam Questions: 65
CPE Credits : 13.0
IRS Credits : 0
Price : $107.95
Passing Score : 70%
Course Type: NASBA QAS - Text - NASBA Registry
Technical Designation: Technical
Primary Subject-Field Of Study:

Management Services - Management Services for Course Id 856
Description :

Retailing, the business of selling consumer goods to final consumers, is constantly changing. Retailers are particularly affected by changes in the consumer population; in the economic, social, technological, and political environment; and in competitive conditions. This course teaches you the main requirements of effective retail management: personal qualifications of management; an adequate financial structure; necessary physical facilities; effective policies and procedures; and competence, loyalty, and productiveness of personnel. Also discussed are online retailing strategy, improving internet presence, and future changes in retailing.

Usage Rank : 22632
Release : 2022
Version : 1.0
Prerequisites : None.
Experience Level : Overview
Additional Contents : Complete, no additional material needed.
Additional Links :
Retail Sales: Definition, Measurement, as an Economic Indicator
Advance Preparation : None.
Delivery Method : QAS Self Study
Intended Participants : Anyone needing Continuing Professional Education (CPE).
Revision Date : 10-Feb-2023
NASBA Course Declaration : Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam.
Approved Audience :

NASBA QAS - Text - NASBA Registry - 856
Keywords : Business Management & Organization, Accountants, Guide, Retail, Management, cpe, cpa, online course
Learning Objectives :

Chapter 1
Retailers and Their Structure

After completing this section, you should be able to:
    1. Recognize the importance of retailing to the U.S. economy.
    2. Recognize the structure of retailing.
    3. Identify advantages and disadvantages of online retailing, and methods to improve an online business.

Chapter 2
Retail Management Requirements

After completing this section, you should be able to:
    1. Identify the skills requirements of management.
    2. Recognize attributes of successful retail businesses.

Chapter 3
Retail Store Location

After completing this section, you should be able to:
    1. Identify the basic factors in choosing a retail location.
    2. Recognize differences between customers from urban and suburban areas.

Chapter 4
Store Buildings, Fixtures, and Equipment

After completing this section, you should be able to:
    1. Recognize the key decisions when planning store equipment.

Chapter 5
Arranging the Stores Interior-Layout

After completing this section, you should be able to:
    1. Recognize the factors affecting layout.

Chapter 6
Structure of Retail

After completing this section, you should be able to:
    1. Recognize characteristics affected by the organizations structure.

Chapter 7
Retail Human Resource Management

After completing this section, you should be able to:
    1. Identify the steps to recruit an adequate work force.
    2. Recognize techniques for evaluating an employee training program.
    3. Identify the goals of a compensation program for personnel.
    4. Recognize some of the major causes for job dissatisfaction and employee complaints.

Chapter 8
Merchandising Policies and Budgets

After completing this section, you should be able to:
    1. Recognize the characteristics of merchandise budgeting.
    2. Recognize the steps involved in the budgeting process.
    3. Identify ways to measure monthly stock variations.

Chapter 9
Planning and Selecting Item Assortments

After completing this section, you should be able to:
    1. Identify the types of formal buying plans.
    2. Recognize factors that influence the quantities to purchase.
    3. Identify inside and outside sources of information on customers wants.

Chapter 10
Buying: Selecting Merchandise Resources

After completing this section, you should be able to:
    1. Identify merchandise resources.
    2. Recognize benefits of different options for purchasing merchandise.

Chapter 11
Buying: Negotiating with Merchandise Resources

After completing this section, you should be able to:
    1. Recognize the attributes of an invoice.
    2. Identify the terms of sale discounts.
    3. Recognize how the terms of sale and datings on invoices are used.

Chapter 12
Merchandise Control

After completing this section, you should be able to:
    1. Recognize the limitations of merchandise control.
    2. Identify the goals of merchandise management.
    3. List the basic types of unit control systems.
    4. Identify how to minimize stock shortages.

Chapter 13
Handling Incoming Merchandise

After completing this section, you should be able to:
    1. Identify the advantages of centralizing the activities in receiving and distributing merchandise.
    2. Recognize information captured when receiving and recording incoming merchandise.

Chapter 14
Pricing

After completing this section, you should be able to:
    1. Recognize limitations of pricing techniques.
    2. Identify some of the factors influencing markup.

Chapter 15
Advertising and Display

After completing this section, you should be able to:
    1. Recognize steps involved in the retail advertising program.
    2. Identify different types of effective interior store displays.

Chapter 16
Other Non-Personal Methods of Retail Sales Promotion

After completing this section, you should be able to:
    1. Recognize non-personal methods of sales promotions - email, telephone and mail-order.
    2. Identify consumer premiums used to promote retail sales.

Chapter 17
Personal Salesmanship

After completing this section, you should be able to:
    1. Identify the general rules and elements in the sales process.

Chapter 18
Customer Services

After completing this section, you should be able to:
    1. Identify the major causes of customer complaints.
    2. Identify other customer services use to improve the shopping experience.

Chapter 19
IRetail Credit Collection

After completing this section, you should be able to:
    1. Recognize a variety of types of retail credit.
    2. Recognize the credit legislation with which retailers should be familiar.
    3. Identify measurements used to evaluate the effectiveness of the credit department.

Chapter 20
Basic Accounting Controls

After completing this section, you should be able to:
    1. Recognize the purposes served by accounting records.
    2. Identify the attributes of the balance sheet and operating statement.
    3. Identify different methods used for accounting control.
    4. Recognize the advantages and disadvantages of the retail method.

Chapter 21
Analyzing and Controlling Expenses

After completing this section, you should be able to:
    1. Recognize methods for an allocation or distribution of expenses.
    2. Identify the steps involved in an analysis and comparison of expense.

Chapter 22
Retail Security and Loss Prevention

After completing this section, you should be able to:
    1. Identify different internal theft problems that create the need for prevention strategies.
    2. Recognize external crimes that retailers must monitor to identify, control, and limit pilferage.

Chapter 23
Management Coordination and Leadership

After completing this section, you should be able to:
    1. Recognize the prime responsibility of executive management leadership in retailing.

Chapter 24
Online Retail

After completing this section, you should be able to:
    1. Identify the elements that online marketers should take into account when evaluating the opportunities of online retailing.
    2. Identify trends in the future of retailing.
Course Contents :

Chapter 1:    Retailers and Their Structure

Learning Objectives:

Retailing

The Structure of Retailing

Non-Store Retailing

Chapter 1 Review Questions

Chapter 2:    Retail Management Requirements

Learning Objectives:

Requirements of Management

Chapter 2 Review Questions

Chapter 3:    Retail Store Location

Learning Objectives:

Location: A Continuing Problem

Chapter 3 Review Questions

Chapter 4:    Store Buildings, Fixtures, and Equipment

Learning Objectives:

The Store Front and Exterior

The Store Interior

Chapter 4 Review Questions

Chapter 5:   Arranging the Store’s Interior-Layout

Learning Objectives:

Factors Affecting Layout

Self-Selection and Self-Service

Chapter 5 Review Questions

Chapter 6:    Structure of Retail

Learning Objectives:

Meaning of Organization

Organization of Small Stores

Organization of Large Stores

Chain Store Organization

Major Trends in Store Organization

Chapter 6 Review Questions

Chapter 7:    Retail Human Resource Management

Learning Objectives:

Human Resource Management (HRM) Objectives and Functions

Employee Training

Compensating Retail Personnel

Compensating Managerial Personnel

Obtaining Satisfactory Personnel Performance

Chapter 7 Review Questions

Chapter 8:    Merchandising Policies and Budgets

Learning Objectives:

General Merchandise Policies

Merchandise Budgeting: Meaning and Objectives

Basic Elements in Merchandise Budgeting

Chapter 8 Review Questions

Chapter 9:    Planning and Selecting Item Assortments

Learning Objectives:

Buying Plans

Determining Customers' Wants

Chapter 9 Review Questions

Chapter 10:    Buying: Selecting Merchandise Resources

Learning Objectives:

Main Types of Suppliers

Chapter 10 Review Questions

Chapter 11:    Buying: Negotiating with Merchandise Resources

Learning Objectives:

Terms of Sale: Discounts

Terms of Sale: Dating

Other Negotiations for Merchandise

Chapter 11 Review Questions

Chapter 12:    Merchandise Control

Learning Objectives:

The Nature and Purpose of Merchandise Management

Basic Types of Merchandise Control Systems

IT and Merchandise Management

The Physical Inventory

Chapter 12 Review Questions

Chapter 13:   Handling Incoming Merchandise

Learning Objectives:

Activities Involved

Layout and Equipment for Receiving

Receiving Procedure

Checking Procedure

Marking Merchandise

Traffic department

Chain Store Handling of Incoming Merchandise

Organization for Incoming Merchandise

Chapter 13 Review Questions

Chapter 14:    Pricing

Learning Objectives:

Pricing to Maximize Profits

One-Price Policy

Competitive Position

Markup

Some Factors Influencing Markup

Adjustments in Selling Prices

Leader Merchandising

Chapter 14 Review Questions

Chapter 15:    Advertising and Display

Learning Objectives:

Retail Advertising

Steps in the Retail Advertising Program

Store Display

Internet Advertising

Chapter 15 Review Questions

Chapter 16:    Other Non-Personal Methods of Retail Sales Promotion

Learning Objectives:

Online, Telephone and Mail-Order Selling

Promoting Sales through Improved Packaging

Consumer Premiums

Governmental Concern over Sales Promotion Practices

Chapter 16 Review Questions

Chapter 17:    Personal Salesmanship

Learning Objectives:

Importance of Retail Salesmanship

Elements of a Retail Sale

The Selling Process

Management’s Responsibility for Personal Salesmanship

Chapter 17 Review Questions

Chapter 18:    Customer Services

Learning Objectives:

The Number and Variety of Services

Customer Complaints and Adjustments

Returned Goods

Some Other Customer Services

Income-Producing Services

Chapter 18 Review Questions

Chapter 19:    Retail Credit Collection

Learning Objectives:

Types of Retail Credit

Problems of Selling on Installment Credit

Banks, Finance Companies, and Credit Card Companies

Collection of Past-Due Accounts

Credit Legislation

Evaluating the Credit Process

Chapter 19 Review Questions

Chapter 20:    Basic Accounting Controls

Learning Objectives:

The Essentials of Accounting Records

The Balance Sheet

Expense Classification

Retail Method: Basic Principles

Chapter 20 Review Questions

Chapter 21:    Analyzing and Controlling Expenses

Learning Objectives:

Distribution (Allocation) of Expenses

Expense Comparisons and Analyses

Corrective Action

The Goals of Sales Transactions Systems

Types of Sales Transactions

Recording Sales

Chapter 21 Review Questions

Chapter 22:    Retail Security and Loss Prevention

Learning Objectives:

External Crime

Internal Theft

Pilferage Control

Fire and Accident Protection

Conclusion

Chapter 22 Review Questions

Chapter 23:    Management Coordination and Leadership

Learning Objectives:

Coordination for Profitable Operations

Major Tools of Coordination

Keeping "Current"

Executive Leadership in Retailing

Management Characteristics

Chapter 23 Review Questions

Chapter 24:    Online Retail

Learning Objectives:

Selling Online

Online Retail Strategy

Improving a Retail Website

Future Changes in Retailing

Chapter 24 Review Questions

Glossary
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