Normally it means it has been more than a year since the course was purchased or selected under a subscription after which it is a NASBA requirement that the exam become inaccessible. 

In some cases it will happen when a user is currently under a second, third, etc. version of a subscription and the course was selected under a previous subscription; this is a common situation as well. 

There have been a few situations that were unique due to what was going on at the time the users account was created or the course was selected or when we were updating our site software.

In all situations we can get the course added to your account pretty fast, usually in a few hours but always within a day.  Just give us a call (888-273-0273) or send an Email to support(at)cpethink.com and we will take care of it.

Last update: 10:31 PM Tuesday, June 23, 2009

• Can I print a course or are courses printable?
• Can I start and stop a course or final exam or do I have to complete either of them in a single sitting?
• Can I have a course and final exam open at the same time? If so, how?
• Instructions for taking a course or final exam.
• How do I add courses to my account with a subscription?
• Do your courses have a Find feature?
• How long do I have to complete a course and the final exam?
• I completed the final exam but the grade still shows zero on the Course History page?
• Can I view or print the final exam before taking the course or at any other time?
• Why can I not see the answers to the final exam after completing it?
• How do I view or print my certificate of completion for completing a course?