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Course Details

Understanding and Managing Organizational Behavior - v13 (Course Id 1357)

Updated / QAS / Registry
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Author : Jae K. Shim, Ph.D., CPA
Course Length : Pages: 137 ||| Review Questions: 67 ||| Final Exam Questions: 70
CPE Credits : 14.0
IRS Credits : 0
Price : $113.95
Passing Score : 70%
Course Type: NASBA QAS - Text - NASBA Registry
Technical Designation: NonTechnical
Primary Subject-Field Of Study:

Business Management & Organization - Business Management & Organization for Course Id 1357

Description :

This course is an examination of human relations theory and individuals, group, and organizational performance in relation to organizational structure in contemporary business and public agencies. It is an interdisciplinary field, drawing from on concepts from a variety of subject areas.  Covered are personality and attitudes, work motivation, interpersonal and group processes, organizational design and development, and decision-making.

Usage Rank : 29565
Release : 2023
Version : 1.0
Prerequisites : None.
Experience Level : Overview
Additional Contents : Complete, no additional material needed.
Additional Links :
Advance Preparation : None.
Delivery Method : QAS Self Study
Intended Participants : Anyone needing Continuing Professional Education (CPE).
Revision Date : 29-Aug-2023
NASBA Course Declaration : Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam.
Approved Audience :

NASBA QAS - Text - NASBA Registry - 1357

Keywords : Business Management & Organization, Understanding, Managing, Organizational, Behavior, v13, cpe, cpa, online course
Learning Objectives :

Chapter 1
An Introduction to Organizational Behavior

After studying this chapter, you will be able to:
  • Recognize the definition of organizational behavior.
  • Identify different theories and views on organizational behavior.

Chapter 2
Managing People and Organizations

After studying this chapter, you will be able to:
  • Recognize the managerís job in terms of managerial functions, roles, and skills.
  • Recognize different principles on the function of management.
  • Identify different aspects of an organization, including ethics, diversity, and ways to manage for effectiveness from the perspective of organizational behavior.

Chapter 3

After studying this chapter, you will be able to:
  • Recognize different theories of motivation and how they apply in the organization.
  • Identify how goals can be set to motivate high levels of job performance.
  • Identify ways in which jobs can be designed to enhance motivation.

Chapter 4
Work-Related Attitudes

After studying this chapter, you will be able to:
  • Recognize important characteristics of job satisfaction.
  • Identify steps that management can take to improve mentoring programs.
  • Identify characteristics of diversity management programs and how management can make them successful.
  • Recognize the elements of sexual harassment in the workplace.

Chapter 5
Organizational Communication and Power

After studying this chapter, you will be able to:
  • Recognize information communication channels within an organization.
  • Identify various methods for improving organizational communication.
  • Identify the main types of power in an organization.

Chapter 6
Groups and Teams in Organizations

After studying this chapter, you will be able to:
  • Identify how groups develop and perform in organizations.
  • Recognize the advantages and disadvantages of teams vs. individual contributions.

Chapter 7

After studying this chapter, you will be able to:
  • Recognize leadership styles such as the task-oriented and the relationship-oriented styles, and how they can affect team behavior.
  • Identify the basic tenets of several leadership theories, including the LPC contingency theory and the path-goal theory of leadership, and how they can be implemented in an organization.

Chapter 8
Prosocial Behavior, Cooperation, Conflict, And Stress

After studying this chapter, you will be able to:
  • Recognize potential conflict triggers within the organization.
  • Identify the positive and negative consequences of conflict in organizations.
  • Identify techniques for managing conflict in organizations.

Chapter 9
Making Decisions in Organizations

After studying this chapter, you will be able to:
  • Distinguish between different assumptions regarding the rational decision making process of a company.
  • Identify various factors that contribute to imperfect decision-making in organizations.
  • Recognize forms of unethical thinking.

Chapter 10
Culture, Creativity, and Innovation

After studying this chapter, you will be able to:
  • Recognize the attributes of organizational culture.
  • Identify the innovation process and how management can promote innovation in the organization.

Chapter 11
Designing Effective Organizations

After studying this chapter, you will be able to:
  • Recognize different organizational structures and the advantages associated with them.
  • Identify when certain organizational types may be appropriate, and how other organizational forms may develop on their own.

Chapter 12
Managing Organizational Change and Development

After studying this chapter, you will be able to:
  • Identify the general conditions under which organizational change is likely to occur.
  • Recognize different examples of Management by Objective goal setting.
  • Identify techniques of organizational development and their effectiveness.
Course Contents :

Chapter 1:    An Introduction to Organizational Behavior

Learning Objectives

The Meaning of Organizational Behavior

The Emergence of Organizational Behavior

Human Relations Movement

Contemporary Organizational Behavior

The Importance Of Organizational Behavior

Chapter 1 Review Questions

Chapter 2:    Managing People and Organizations

Learning Objectives

Managerial Perspectives On Organizational Behavior

Management Functions, Roles, and Skills

Managerial Challenges

Managing for Effectiveness

Chapter 2 Review Questions

Chapter 3:    Motivation

Learning Objectives

What Is Motivation?

Motivating By Meeting Basic Human Needs

Goal Setting: Taking Aim At Performance Targets

Designing Jobs That Motivate

The Job Characteristics Model

Job Design: The Social Information Processing Model

Chapter 3 Review Questions

Chapter 4:    Work-Related Attitudes

Learning Objectives

What Is An Attitude?

Job Satisfaction: Feelings About Our Work

Attachment To Companies: Organizational Commitment

Negative Attitudes Toward Co-Workers: Prejudice

Sexual Harassment

Chapter 4 Review Questions

Chapter 5:    Organizational Communication and Power

Learning Objectives

The Basic Nature of Communication

Formal And Informal Communication

Power: Having an Impact on Others

Chapter 5 Review Questions

Chapter 6:    Groups and Teams in Organizations

Learning Objectives

The Nature Of Groups

Group Development Over Time: The Five-Stage Model

Group Dynamics: People Working with Others

Teams: Empowered Work Groups

Work Teams: What Is The Payoff?

Important Organizational Groups

Chapter 6 Review Questions

Chapter 7:    Leadership

Learning Objectives

What Is Leadership?

The Trait Approach: Are Some People Really "Born Leaders"?

The Behavior Approach: What Do Leaders Do?

Leaders And Followers

Contingency Theories of Leader Effectiveness

Chapter 7 Review Questions 

Chapter 8:    Prosocial Behavior, Cooperation, Conflict, And Stress

Learning Objectives

Prosocial Behavior: Helping Others

Cooperation: Providing Mutual Assistance

Conflict: The Inevitable Result of Incompatible Interests

Stress In Organizations

Chapter 8 Review Questions

Chapter 9:    Making Decisions in Organizations

Learning Objectives

The Basic Nature Of Organizational Decision-Making

Approaches To Decision-Making In Organizations

Impediments to Optimal Individual Decisions

Group Decisions: Do Too Many Cooks Spoil The Broth?

Guidelines For Improving Group Decisions

The Challenge of Making Ethical Decisions

Chapter 9 Review Questions

Chapter 10:    Culture, Creativity, and Innovation

Learning Objectives

Organizational Culture: Its Basic Nature

The Formation and Maintenance of Organizational Culture

Organizational Culture: Its Consequences and Capacity to Change

Creativity in Individuals and Teams

The Process of Innovation

Chapter 10 Review Questions

Chapter 11:    Designing Effective Organizations

Learning Objectives

Structural Dimensions of Organizations

Departmentalization: Ways of Structuring Organizations

Organizational Design: Combining the Structural Elements of Organizations

Inter-Organizational Designs: Going beyond the Single Organization

Chapter 11 Review Questions

Chapter 12:    Managing Organizational Change and Development

Learning Objectives

Forces For Organizational Change

The Process of Organizational Change: Four Basic Questions

Organizational Development Interventions: Implementing Planned Change

Special Issues In Organizational Development

Chapter 12 Review Questions


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