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Author: |
Colten Christensen, Author |
Course Length: |
Pages: 26 ||| Review Questions: 6 ||| Final Exam Questions: 10 |
CPE Credits: |
2.0 |
IRS Credits: |
0 |
Price: |
$17.95 |
Passing Score: |
70% |
Course Type: |
Text |
Technical Designation: |
Technical |
Field Of Study: |
Management Services |
Approved Audience: |
NASBA QAS - NASBA Registry |
Key Takeaways: |
This course examines common sources of conflict within a CPA practice and introduces techniques for identifying and resolving them effectively.
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Frequently Asked Questions: |
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Description: |
CPAs, by nature, work alongside others in a practice to accomplish the services required by their clients. Just like any other career field, there are times when conflict arises in the workplace that needs to be dealt with in a civil, respectful, and safe manner. Managing Conflict in a Practice is a course that will provide an overview of conflict that can occur within a CPAs practice. This course will identify the issues that lead to conflicts between office team members. This course will also define techniques that can be used to resolve conflicts. Being able to correctly identify conflict before it arises may present an opportunity to diffuse the conflict altogether. This shows the importance of learning the techniques that will lessen conflict and turn these issues into positives for the practice. CPAs are highly respected individuals who are intelligent in strategic business dealings and other issues. Some services they provide include audits and reviews, consulting services, forensic accounting, financial planning, etc. Each of these services are a specific need for a client that the CPA must carry out. Due to this, the CPA can view each of these tasks as a project. Because the services of CPAs can be viewed as projects, there is a plethora of information that CPAs can learn from the Project Management career field, especially situations dealing with managing conflict. PMI® (Project Management Institute) is recognized by most project managers as the leading organization for creating project management standards. PMI’s standards are recognized around the world. These standards provide guidelines and rules, which are widely accepted and provide the foundation for the project management profession. PMI publishes standards in many different areas of project management and related to project management. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) is the most recognized and referenced standard for project managers. This document is published by the PMI® and it describes industry recognized best practices for managing all types of projects. It is also an evolving document, which continues to be updated and refined as more information is known and documented. |
Usage Rank: |
17500 |
Release: |
2021 |
Version: |
1.0 |
Prerequisites: |
None. |
Experience Level: |
Overview |
Additional Contents: |
Complete, no additional material needed. |
Additional Links: |
External: What is Conflict Management?
Internal: Ethics: Identifying and Managing Conflicts of Interest
Internal: Organizational Behavior - Recognize Potential Conflict Triggers (CPE Course Detail)
External: Project Management and Conflict Resolution (PMI article on organizational conflict framework & conflict‑handling styles)
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Advance Preparation: |
None. |
Delivery Method: |
QAS Self Study |
Intended Participants: |
Anyone needing Continuing Professional Education (CPE). |
Revision Date: |
10-Jun-2025 |
NASBA Course Declaration: |
Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam. |
Keywords: |
Managing Conflicts in a Practice - CPE course for CPAs |
Learning Objectives: |
Course Learning Objectives At the end of this course, students will be able to:
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Course Contents: |
Chapter 1 - Managing Conflicts in a Practice Course Learning Objectives Introduction Conflicts Conflict Management Project Resource Management Project Resource Management Processes Manage Project Team Manage Team Description Manage Team Tools and Techniques Project Stakeholder Management Project Stakeholder Management Processes Manage Stakeholder Engagement Description Manage Stakeholder Engagement Tools and Techniques Manage Communications Manage Communications Description Sources of Conflict Conflict Not Addressed Negative Aspects of Conflict Conflict During the Project Life Cycle Initiating Phase Planning Phase Executing Phase Monitoring and Controlling Phase Closing Phase Avoiding Conflict Thomas-Kilman Model Competing Avoiding Accommodating Collaborating Compromising Resolving Conflicts Recognized Techniques for Conflict Resolution Conflict Management Exercise Glossary |
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