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Course Details

Managing Conflicts in a Practice (Course Id 1917)

QAS / Registry
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Author : Colten Christensen, Author
Course Length : Pages: 26 ||| Review Questions: 6 ||| Final Exam Questions: 10
CPE Credits : 2.0
IRS Credits : 0
Price : $17.95
Passing Score : 70%
Course Type: NASBA QAS - Text - Technical - NASBA Registry
Primary Subject-Field Of Study:

Management Services - Management Services for Course Id 1917

Description :

CPAs, by nature, work alongside others in a practice to accomplish the services required by their clients. Just like any other career field, there are times when conflict arises in the workplace that needs to be dealt with in a civil, respectful, and safe manner.

Managing Conflict in a Practice is a course that will provide an overview of conflict that can occur within a CPAs practice. This course will identify the issues that lead to conflicts between office team members.  This course will also define techniques that can be used to resolve conflicts. Being able to correctly identify conflict before it arises may present an opportunity to diffuse the conflict altogether. This shows the importance of learning the techniques that will lessen conflict and turn these issues into positives for the practice.

CPAs are highly respected individuals who are intelligent in strategic business dealings and other issues. Some services they provide include audits and reviews, consulting services, forensic accounting, financial planning, etc. Each of these services are a specific need for a client that the CPA must carry out. Due to this, the CPA can view each of these tasks as a project. Because the services of CPAs can be viewed as projects, there is a plethora of information that CPAs can learn from the Project Management career field, especially situations dealing with managing conflict.

PMI® (Project Management Institute) is recognized by most project managers as the leading organization for creating project management standards. PMI’s standards are recognized around the world. These standards provide guidelines and rules, which are widely accepted and provide the foundation for the project management profession. PMI publishes standards in many different areas of project management and related to project management.

A Guide to the Project Management Body of Knowledge (PMBOK® Guide) is the most recognized and referenced standard for project managers. This document is published by the PMI® and it describes industry recognized best practices for managing all types of projects. It is also an evolving document, which continues to be updated and refined as more information is known and documented.

Usage Rank : 0
Release : 2021
Version : 1.0
Prerequisites : None.
Experience Level : Overview
Additional Contents : Complete, no additional material needed.
Additional Links :
Advance Preparation : None.
Delivery Method : QAS Self Study
Intended Participants : Anyone needing Continuing Professional Education (CPE).
Revision Date : 20-Apr-2023
NASBA Course Declaration : Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam.
Approved Audience :

NASBA QAS - Text - Technical - NASBA Registry - 1917

Keywords : Management Services, Managing, Conflicts, Practice, cpe, cpa, online course
Learning Objectives :

Course Learning Objectives

At the end of this course, students will be able to:
  • Identify the areas in the PMBOKPMI Guide that address conflict management.
  • List the common sources of conflict during a project.
  • Recognize the different methods for resolving conflicts.
  • Recognize the five approaches for resolving conflicts defined by the Thomas-Kilman Model.
  • Recognize the six methods defined in the PMBOKPMI Guide that addresses conflict management.
Course Contents :

Chapter 1 - Managing Conflicts in a Practice

Course Learning Objectives



Conflict Management

Project Resource Management

Project Resource Management Processes

Manage Project Team

Manage Team Description

Manage Team Tools and Techniques

Project Stakeholder Management

Project Stakeholder Management Processes

Manage Stakeholder Engagement Description

Manage Stakeholder Engagement Tools and Techniques

Manage Communications

Manage Communications Description

Sources of Conflict

Conflict Not Addressed

Negative Aspects of Conflict

Conflict During the Project Life Cycle

Initiating Phase

Planning Phase

Executing Phase

Monitoring and Controlling Phase

Closing Phase

Avoiding Conflict

Thomas-Kilman Model






Resolving Conflicts

Recognized Techniques for Conflict Resolution

Conflict Management Exercise


CPE Management Services Course: https://www.cpethink.com/practice-management-cpa-courses
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