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| Author : | Colten Christensen, Author |
| Course Length : | Pages: 41 ||| Review Questions: 9 ||| Final Exam Questions: 15 |
| CPE Credits : | 3.0 |
| IRS Credits : | 0 |
| Price : | $26.95 |
| Passing Score : | 70% |
| Course Type: | NASBA QAS - Text - Technical - NASBA Registry |
| Primary Subject-Field Of Study: | Management Services - Management Services for Course Id 1893 |
| Description : | Most CPAs work in an office with other CPAs and office staff. Interpersonal skills are the skills that should be used by all practitioners to establish and maintain relationships with others. This course will identify the interpersonal skills required in a business environment. This course will describe the communication process between co-workers and the importance of speaking and listening. This course will also describe leadership and culture within the business organization. Finally, this course will define conflict and various techniques that can be used to avoid conflicts. |
| Usage Rank : | 0 |
| Release : | 2021 |
| Version : | 1.0 |
| Prerequisites : | None. |
| Experience Level : | Overview |
| Additional Contents : | Complete, no additional material needed. |
| Additional Links : |
Interpersonal Skills
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| Advance Preparation : | None. |
| Delivery Method : | QAS Self Study |
| Intended Participants : | Anyone needing Continuing Professional Education (CPE). |
| Revision Date : | 20-Apr-2023 |
| NASBA Course Declaration : | Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam. |
| Approved Audience : | NASBA QAS - Text - Technical - NASBA Registry - 1893 |
| Keywords : | Management Services, Interpersonal, Skills, CPAs, cpe, cpa, online course |
| Learning Objectives : |
Course Learning Objectives At the end of this course, students will be able to:
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| Course Contents : | Chapter 1 - Interpersonal Skills for CPAs Course Learing Objectives Introduction Interpersonal Skills Communication Communication Process Effective Communication Communication Styles Small Talk or Shop Talk Small Talk Small Talk Behaviors Shop Talk Shop Talk Behaviors Control Talk Control Talk Behaviors Fight Talk Fight Talk Behaviors Spite Talk Spite Talk Behaviors Search Talk Search Talk Behaviors Aware Talk Aware Talk Behaviors Communication Exercise Effective Communication Characteristics How You Verbally Communicate Volume Speed / Rate Pitch Types of Business Language Positive language Negative language Inflammatory language Specific language Nonspecific language Nonverbal communication Nonverbal feedback Effective Listening Listening Definition The Importance of Listening Listening for Agreement Listening for Understanding Listening Behaviors Empathetic Listening Listening Exercise 1 Listening Exercise 2 Listening Exercise 3 Listening Exercise 4 Leadership Leadership Vision Vision Scope What is the Organization’s Purpose? Assessing the Organization Organizational Values Organizational Culture Culture plays an important role in nearly every aspect of an organization. The business dictionary defines organizational culture as: Leadership Communication Understand the Purpose Identify the Audience Provide Valuable Information Express Enthusiasm Encourage Feedback Gain Support Empowering Employees Leadership Roles Characteristics of Leaders Leadership Roles Director Negotiator Facilitator Coach Advisor The Power of Leaders Legitimate power Reward power Expert power Referent power Punishment power Conflict Conflict Resolution Sources of Conflict Negative Aspects of Conflict Avoiding Conflict Resolving Conflicts Conflict Resolution Approaches Conflict Not Addressed Empathy Influence Building Relationships Motivation Negotiation Conflict Management Exercise Glossary |
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