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Course Details

Interpersonal Skills for CPAs (Course Id 1893)

QAS / Registry
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Author : Colten Christensen, Author
Course Length : Pages: 41 ||| Review Questions: 9 ||| Final Exam Questions: 15
CPE Credits : 3.0
IRS Credits : 0
Price : $26.95
Passing Score : 70%
Course Type: NASBA QAS - Text - Technical - NASBA Registry
Primary Subject-Field Of Study:

Management Services - Management Services for Course Id 1893

Description :

Most CPAs work in an office with other CPAs and office staff. Interpersonal skills are the skills that should be used by all practitioners to establish and maintain relationships with others. This course will identify the interpersonal skills required in a business environment.  This course will describe the communication process between co-workers and the importance of speaking and listening. This course will also describe leadership and culture within the business organization.  Finally, this course will define conflict and various techniques that can be used to avoid conflicts.

Usage Rank : 0
Release : 2021
Version : 1.0
Prerequisites : None.
Experience Level : Overview
Additional Contents : Complete, no additional material needed.
Additional Links :
Advance Preparation : None.
Delivery Method : QAS Self Study
Intended Participants : Anyone needing Continuing Professional Education (CPE).
Revision Date : 20-Apr-2023
NASBA Course Declaration : Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam.
Approved Audience :

NASBA QAS - Text - Technical - NASBA Registry - 1893

Keywords : Management Services, Interpersonal, Skills, CPAs, cpe, cpa, online course
Learning Objectives :

Course Learning Objectives

At the end of this course, students will be able to:
  • Identify why interpersonal skills are required in a business environment.
  • Describe the four communication styles and identify when each is used.
  • Identify the importance of effective listening in a business environment.
  • Describe the importance of leadership and supporting a vision for the organization.
  • Describe conflict resolution techniques that can be used in a business.
Course Contents :

Chapter 1 - Interpersonal Skills for CPAs

Course Learing Objectives


Interpersonal Skills


Communication Process

Effective Communication

Communication Styles

Small Talk or Shop Talk

Small Talk

Small Talk Behaviors

Shop Talk

Shop Talk Behaviors

Control Talk

Control Talk Behaviors

Fight Talk

Fight Talk Behaviors

Spite Talk

Spite Talk Behaviors

Search Talk

Search Talk Behaviors

Aware Talk

Aware Talk Behaviors

Communication Exercise

Effective Communication Characteristics

How You Verbally Communicate


Speed / Rate


Types of Business Language

Positive language

Negative language

Inflammatory language

Specific language

Nonspecific language

Nonverbal communication

Nonverbal feedback

Effective Listening

Listening Definition

The Importance of Listening

Listening for Agreement

Listening for Understanding

Listening Behaviors

Empathetic Listening

Listening Exercise 1

Listening Exercise 2

Listening Exercise 3

Listening Exercise 4


Leadership Vision

Vision Scope

What is the Organizationís Purpose?

Assessing the Organization

Organizational Values

Organizational Culture

Culture plays an important role in nearly every aspect of an organization. The business dictionary defines organizational culture as:

Leadership Communication

Understand the Purpose

Identify the Audience

Provide Valuable Information

Express Enthusiasm

Encourage Feedback

Gain Support

Empowering Employees

Leadership Roles

Characteristics of Leaders

Leadership Roles






The Power of Leaders

Legitimate power

Reward power

Expert power

Referent power

Punishment power


Conflict Resolution

Sources of Conflict

Negative Aspects of Conflict

Avoiding Conflict

Resolving Conflicts

Conflict Resolution Approaches

Conflict Not Addressed



Building Relationships



Conflict Management Exercise


CPE Management Services Course: https://www.cpethink.com/practice-management-cpa-courses
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