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| Author : | Colten Christensen, Author |
| Course Length : | Pages: 48 ||| Review Questions: 12 ||| Final Exam Questions: 20 |
| CPE Credits : | 4.0 |
| IRS Credits : | 0 |
| Price : | $35.95 |
| Passing Score : | 70% |
| Course Type: | NASBA QAS - Text - Technical - NASBA Registry |
| Primary Subject-Field Of Study: | Management Services - Management Services for Course Id 1890 |
| Description : | In order to better manage and control the relationships within a practice, all practitioners must be emotionally regulated and practice good judgement. Emotional Intelligence is an important skill that should be used by all practice owners and practitioners. How we handle our emotions will have a direct impact on how well we handle problems encountered during a workday. Emotional intelligence will have a direct impact, either positive or negative, when delivering services to your clients. This course will describe how both practice owners and individual practitioners can use emotional intelligence to successfully lead their practice, work more effectively with office staff, and to deliver professional services to clients. |
| Usage Rank : | 0 |
| Release : | 2021 |
| Version : | 1.0 |
| Prerequisites : | None. |
| Experience Level : | Overview |
| Additional Contents : | Complete, no additional material needed. |
| Additional Links : |
Soft Skills
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| Advance Preparation : | None. |
| Delivery Method : | QAS Self Study |
| Intended Participants : | Anyone needing Continuing Professional Education (CPE). |
| Revision Date : | 20-Apr-2023 |
| NASBA Course Declaration : | Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam. |
| Approved Audience : | NASBA QAS - Text - Technical - NASBA Registry - 1890 |
| Keywords : | Management Services, Emotional, Intelligence, CPAs, cpe, cpa, online course |
| Learning Objectives : |
Course Learning Objectives At the end of this course, students will be able to:
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| Course Contents : | Chapter 1 - Emotional Intelligence for CPAs Course Learning Objectives Introduction Managing a Practice Emotional Intelligence Emotional Intelligence Hierarchy Self-Awareness Self-Awareness Competencies Emotional Self-Awareness Emotional Red Flags Hostility Passive Aggressive Behavior Sarcasm Passive Aggressive Statements or Humor Playing the Victim Accurate Self-Assessment Self Confidence Improving Self-Awareness Track your Emotions Track your Feelings Perform a Physical Inventory Backtracking Paired Sharing Introspection Self-Management Self-Control Emotional Breakdowns Emotional Triggers Moods or Attitudes of Others Foreshadowing Identify Your Personal Patterns Interrupt Foreshadowing Thoughts with Logical Thoughts Dwelling Personality Types Hot buttons Criticism and Perceived Criticism Planning Ahead Verifying Some Individuals are Always Critical Mistakes Happen Physical Space or Environment Sickness or Physical Condition Other situations Improving Self-Management Being Aware of Our Feelings Being Aware of the Underlying Cause Taking Action Social Awareness Seeing Others Clearly Empathy Listening Definition The Importance of Listening Listening for Agreement Effective Listening Listening Behaviors Empathetic Listening Listening Exercise 1 Listening Exercise 2 Listening Exercise 3 Listening Exercise 4 Emotional Boundaries Organizational Awareness Organizational Structures Culture Organizational Culture Characteristics Analyzing the Organizational Culture Organizational Goals Organizational Power and Politics Authority Organizational Power Power How to Assess Power Relationship Management Stakeholder Relationships Stakeholder Identification and Analysis Stakeholder Register Exercise Managing the Project Team Effective Communications Conflict Management Conflict Sources of Conflict Conflict Not Addressed Negative Aspects of Conflict Reducing Conflict Conflict Management Exercise Leadership Project Vision Influence Building Relationships Summary Glossary |
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