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Course Details

Emotional Intelligence for CPAs (Course Id 1890)

QAS / Registry
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Author : Colten Christensen, Author
Course Length : Pages: 48 ||| Review Questions: 12 ||| Final Exam Questions: 20
CPE Credits : 4.0
IRS Credits : 0
Price : $35.95
Passing Score : 70%
Course Type: NASBA QAS - Text - Technical - NASBA Registry
Primary Subject-Field Of Study:

Management Services - Management Services for Course Id 1890

Description :

In order to better manage and control the relationships within a practice, all practitioners must be emotionally regulated and practice good judgement. Emotional Intelligence is an important skill that should be used by all practice owners and practitioners. How we handle our emotions will have a direct impact on how well we handle problems encountered during a workday. Emotional intelligence will have a direct impact, either positive or negative, when delivering services to your clients. This course will describe how both practice owners and individual practitioners can use emotional intelligence to successfully lead their practice, work more effectively with office staff, and to deliver professional services to clients.

Usage Rank : 0
Release : 2021
Version : 1.0
Prerequisites : None.
Experience Level : Overview
Additional Contents : Complete, no additional material needed.
Additional Links :
Advance Preparation : None.
Delivery Method : QAS Self Study
Intended Participants : Anyone needing Continuing Professional Education (CPE).
Revision Date : 20-Apr-2023
NASBA Course Declaration : Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam.
Approved Audience :

NASBA QAS - Text - Technical - NASBA Registry - 1890

Keywords : Management Services, Emotional, Intelligence, CPAs, cpe, cpa, online course
Learning Objectives :

Course Learning Objectives

At the end of this course, students will be able to:
  • Recognize the definition of emotional intelligence.
  • Identify the four levels of the emotional intelligence hierarchy.
  • Recognize the techniques that can be used for improving self-awareness.
  • Identify your own emotional triggers.
  • Recognize the approaches for improving self-management.
  • Recognize how relationship management can be used to manage practice employees and reduce conflict.
Course Contents :

Chapter 1 - Emotional Intelligence for CPAs

Course Learning Objectives


Managing a Practice

Emotional Intelligence

Emotional Intelligence Hierarchy


Self-Awareness Competencies

Emotional Self-Awareness

Emotional Red Flags


Passive Aggressive Behavior


Passive Aggressive Statements or Humor

Playing the Victim

Accurate Self-Assessment

Self Confidence

Improving Self-Awareness

Track your Emotions

Track your Feelings

Perform a Physical Inventory


Paired Sharing




Emotional Breakdowns

Emotional Triggers

Moods or Attitudes of Others


Identify Your Personal Patterns

Interrupt Foreshadowing Thoughts with Logical Thoughts


Personality Types

Hot buttons

Criticism and Perceived Criticism

Planning Ahead


Some Individuals are Always Critical

Mistakes Happen

Physical Space or Environment

Sickness or Physical Condition

Other situations

Improving Self-Management

Being Aware of Our Feelings

Being Aware of the Underlying Cause

Taking Action

Social Awareness

Seeing Others Clearly


Listening Definition

The Importance of Listening

Listening for Agreement

Effective Listening

Listening Behaviors

Empathetic Listening

Listening Exercise 1

Listening Exercise 2

Listening Exercise 3

Listening Exercise 4

Emotional Boundaries

Organizational Awareness

Organizational Structures


Organizational Culture Characteristics

Analyzing the Organizational Culture

Organizational Goals

Organizational Power and Politics


Organizational Power


How to Assess Power

Relationship Management

Stakeholder Relationships

Stakeholder Identification and Analysis

Stakeholder Register Exercise

Managing the Project Team

Effective Communications

Conflict Management


Sources of Conflict

Conflict Not Addressed

Negative Aspects of Conflict

Reducing Conflict

Conflict Management Exercise


Project Vision


Building Relationships



CPE Management Services Course: https://www.cpethink.com/practice-management-cpa-courses
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