|Author :||Jae K. Shim, Ph.D., CPA|
|CPE Credits :||12.0|
|IRS Credits :||0|
|Passing Score :||70%|
|Primary Subject-Field Of Study:||
Communications and Marketing - Communications and Marketing for Course Id 38
Good communications, oral or written, is the key to success in business life. The course is intended to assist business people in gaining understanding of the communication process, writing and organization methods, and oral aspects of communication in business. Emphasis is also placed on new technology in business communications, including e-mails, blogs, social networking, and meeting systems. Effective Business Communications is intended for:
Students preparing for subject or credit examinations and practitioners in fields in which competence in communication skills is part of a certification program.
Business, government, and educational organizations conducting in-service training programs.
|Usage Rank :||0|
|Experience Level :||Overview|
|Additional Contents :||Complete, no additional material needed.|
|Additional Links :|
|Advance Preparation :||None.|
|Delivery Method :||Self-Study|
|Intended Participants :||Anyone needing Continuing Professional Education (CPE).|
|Revision Date :||27-Feb-2014|
|NASBA Course Declaration :||Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam.|
|Approved Audience :||
NASBA QAS - NASBA Registry - 38
|Keywords :||Communications, Effective, Business, Communications, cpe, cpa, online course|
|Learning Objectives :||
Identify the influence of behavioral science on management and communication.
Identify examples of meta-communication.
Recognize examples of effective word usage.
Differentiate between positive and negative sentences.
Recognize several techniques for emphasizing an idea.
Identify effective techniques of collection and credit letters.
Recognize the convincing evidence for a sales presentation.
Identify the characteristics of a delinquent debtor.
Recognize the components of other unique/special communication pieces.
Identify the information and content of an effective resume.
Recognize strong components and usage of elements within an application.
Identify different research methods.
Define the logical steps in problem solving.
Identify the best methods to collect and organize data.
Recognize organization methods to develop a better report.
Define the steps to organize a report in logical sequences.
Identify effective introductions, findings, conclusions and recommendations.
Define the types of charts and graphs used to present quantitative data.
Recognize the proper tense, accurate nouns and pronouns.
State the effectiveness of using common language.
Recognize useful devices for good transitions.
Recognize objectivity in a report.
Identify proper use of documentation and footnotes.
Identify the useful application of memos and shorter reports.
Identify detrimental listening habits.
Describe the four types of speaking styles.
Identify how the Internet and telecommunication services impact business communications.
Identify internet resources.
Recognize newer technologies such as blogs, podcasts, Webcasts, and wikis.
Identify and define LAN and WAN networks.
|Course Contents :||
Chapter 1: Communication as a Process
The Communication Process
Some Behavioral Concepts
Hierarchy of Communication Levels
Chapter 2: Choosing Appropriate Words
Use Simple Words
Use Sincere Words
Use Words Concisely
Chapter 3 Writing Effective Sentences
Simple, Complex, or Compound
Positive or Negative
Indicative, Imperative, or Subjunctive
Active or Passive
Abstract or Concrete
Specific or General
Unequivocal or Weasel
Short or Long
Dangling Participial Phrase
Chapter 4: Writing Paragraphs and Compositions
Chapter 5: Planning Messages for Reader Reaction
Chapter 6: Writing about the Routine and the Pleasant
Chapter 7: Writing about the Unpleasant
Chapter 8: Writing to Persuade
Before the Writing
During the Writing
After the Writing
Persuading to Pay
Chapter 9: Writing Special Letters
Chapter 10: Preparing Personal Resumes
Be a Person Who Deserves a Job
Conducting a Successful Job Search
Prepare a Resume
Chapter 11: Writing Application Letters
Chapter 12: Business Reports and Research Methods
The Nature of Business Reports
Electronic Sources of Information
Chapter 13: Organizing Reports
The Report Outlining Process
Chapter 14: Using Graphics in Reports
Using Other Graphic Techniques
Chapter 15: Writing the Report
Using Impersonal Style
Chapter 16: Finishing the Report
Chapter 17: Preparing Memorandums and Short Reports
Characteristics of Internal Reports
Chapter 18: Listening and Making Oral Presentations
Detrimental Listening Habits
Effective Listening Suggestions
Making an oral report
Chapter 19: New Technology in Business Communication
Internet and Telecommunication Services
Sharing Electronic Information
Group Support System (GSS) Software
Other Innovative Communication and Collaborative Schemes
How to write a Press Release
Tips on writing e-mails