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Course Details

Effective Business Communications (Course Id 38)

QAS / Registry   Add to Cart 
Author : Jae K. Shim, Ph.D., CPA
Status : Production
CPE Credits : 12.0
IRS Credits : 0
Price : $107.95
Passing Score : 70%
NASBA Technical: No
Primary Subject-Field Of Study:

Communications - Communications for Course Id 38

Description : Good communications, oral or written, is the key to success in business life. The course is intended to assist business people in gaining understanding of the communication process, writing and organization methods, and oral aspects of communication in business. Emphasis is also placed on new technology in business communications, including e-mails, blogs, social networking, and meeting systems. Effective Business Communications is intended for:
    People in business who have not studied business communications---particularly business writing--as part of their formal education.
    Students preparing for subject or credit examinations and practitioners in fields in which competence in communication skills is part of a certification program.
    Business, government, and educational organizations conducting in-service training programs.
The course is easy to use and should assist the user in gaining understanding of the communication process, writing and organization methods, and oral aspects of communication in business. At the same time, to develop skill in applying this understanding takes practice which can only be gained in day-to-day application.
Usage Rank : 0
Release : 2014
Version : 1.0
Prerequisites : None.
Experience Level : Overview
Additional Contents : Complete, no additional material needed.
Additional Links :
Advance Preparation : None.
Delivery Method : Self-Study
Intended Participants : Anyone needing Continuing Professional Education (CPE).
Revision Date : 27-Feb-2014
NASBA Course Declaration : Participants must complete the final examination within one year of purchase and with a minimum passing grade of 70% or better to receive CPE credit unless otherwise noted on the Course History page (i.e. California Ethics must score 90% or better). After logging in click on the Course History links on your My Courses page for the Begin date and Expire date for the Final Exam.
Approved Audience :

NASBA QAS - NASBA Registry - 38

Keywords : Communications, Effective, Business, Communications, cpe, cpa, online course
Learning Objectives :

Chapter 1
Communication as a Process

After studying this chapter you will be able to:
    Identify elements of the communication process.
    Identify the influence of behavioral science on management and communication.

Chapter 2
Choosing Appropriate Words

After studying this chapter you will be able to:
    Define examples of kinesic communication.
    Identify examples of meta-communication.
    Recognize examples of effective word usage.

Chapter 3
Writing Effective Sentences

After studying this chapter you will be able to:
    Identify simple, compound and complex sentences.
    Differentiate between positive and negative sentences.
    Recognize several techniques for emphasizing an idea.

Chapter 4
Writing Paragraphs and Compositions

After studying this chapter you will be able to:
    Identify correct effective use of paragraphs for different written reports.

Chapter 5
Planning Messages for Reader Reaction

After studying this chapter you will be able to:
    Identify elements for planning an effective message.

Chapter 6
Writing about the Routine and the Pleasant

After studying this chapter you will be able to:
    Recognize the different types and usages of business letters.

Chapter 7
Writing about the Unpleasant

After studying this chapter you will be able to:
    Recognize the different types of unpleasant business communications.
    Identify effective techniques of collection and credit letters.

Chapter 8
Writing to Persuade

After studying this chapter you will be able to:
    Evaluate effective sales and persuasive written communication.
    Recognize the convincing evidence for a sales presentation.
    Identify the characteristics of a delinquent debtor.

Chapter 9
Writing Special Letters

After studying this chapter you will be able to:
    Identify effective elements for condolence or sympathy letters.
    Recognize the components of other unique/special communication pieces.

Chapter 10
Preparing Personal Resumes

After studying this chapter you will be able to:
    Recognize the attributes of a person who deserves a job.
    Identify the information and content of an effective resume.

Chapter 11
Writing Application Letters

After studying this chapter you will be able to:
    Define the basics of good job applications.
    Recognize strong components and usage of elements within an application.

Chapter 12
Business Reports and Research Methods

After studying this chapter you will be able to:
    Recognize the nature of business reports.
    Identify different research methods.
    Define the logical steps in problem solving.
    Identify the best methods to collect and organize data.
    Recognize organization methods to develop a better report.

Chapter 13
Organizing Reports

After studying this chapter you will be able to:
    Recognize the report outlining process.
    Define the steps to organize a report in logical sequences.
    Identify effective introductions, findings, conclusions and recommendations.

Chapter 14
Using Graphics in Reports

After studying this chapter you will be able to:
    Recognize the advantages of tables, charts and graphs in a report.
    Define the types of charts and graphs used to present quantitative data.

Chapter 15
Writing the Report

After studying this chapter you will be able to:
    Define an objective writing style.
    Recognize the proper tense, accurate nouns and pronouns.
    State the effectiveness of using common language.
    Recognize useful devices for good transitions.

Chapter 16
Finishing the Report

After studying this chapter you will be able to:
    Define the factors that contribute to a finished report.
    Recognize objectivity in a report.
    Identify proper use of documentation and footnotes.

Chapter 17
Preparing Memorandums and Short Reports

After studying this chapter you will be able to:
    Recognize the characteristics of a memorandum and short reports.
    Identify the useful application of memos and shorter reports.

Chapter 18
Listening and Making Oral Presentations

After studying this chapter you will be able to:
    State the principles of effective listening.
    Identify detrimental listening habits.
    Describe the four types of speaking styles.

Chapter 19
New Technology in Business Communication

After studying this chapter you will be able to:
    State how new technology is used to communicate.
    Identify how the Internet and telecommunication services impact business communications.
    Identify internet resources.
    Recognize newer technologies such as blogs, podcasts, Webcasts, and wikis.
    Identify and define LAN and WAN networks.
Course Contents :

Preface

Chapter 1: Communication as a Process

Learning Objectives

The Communication Process

Some Behavioral Concepts

Hierarchy of Communication Levels

Summary

Chapter 2: Choosing Appropriate Words

Learning Objectives

Kinesic Communications

Metacommunications

Use Simple Words

Use Sincere Words

Use Words Concisely

Summary

Chapter 3 Writing Effective Sentences

Learning Objectives

Simple, Complex, or Compound

Positive or Negative

Indicative, Imperative, or Subjunctive

Active or Passive

Abstract or Concrete

Specific or General

Unequivocal or Weasel

Subject-Verb-Object

Short or Long

Emphasis

Parallel Construction

Dangling Participial Phrase

Summary

Chapter 4: Writing Paragraphs and Compositions

Learning Objectives

Paragraphs

Compositions

Summary

Chapter 5: Planning Messages for Reader Reaction

Learning Objectives

Deductive Letters

Inductive Letters

Summary

Chapter 6: Writing about the Routine and the Pleasant

Learning Objectives

Claim Letters

Credit Letters

Order Letters

Request Letters

Summary

Chapter 7: Writing about the Unpleasant

Learning Objectives

Adjustment Refusals

Credit Refusals

Order Refusals

Favor Refusals

Summary

Chapter 8: Writing to Persuade

Learning Objectives

Before the Writing

During the Writing

After the Writing

Persuading to Pay

Summary

Chapter 9: Writing Special Letters

Learning Objectives

Summary

Chapter 10: Preparing Personal Resumes

Learning Objectives

Be a Person Who Deserves a Job

Conducting a Successful Job Search

Prepare a Resume

Summary

Chapter 11: Writing Application Letters

Learning Objectives

Summary

Chapter 12: Business Reports and Research Methods

Learning Objectives

The Nature of Business Reports

Electronic Sources of Information

Summary

Chapter 13: Organizing Reports

Learning Objectives

The Report Outlining Process

Summary

Chapter 14: Using Graphics in Reports

Learning Objectives

Using Charts

Using Other Graphic Techniques

Summary

Chapter 15: Writing the Report

Learning Objectives

Using Impersonal Style

Business Plans

Summary

Chapter 16: Finishing the Report

Learning Objectives

Using Objectivity

Using Documentation

Summary

Chapter 17: Preparing Memorandums and Short Reports

Learning Objectives

Characteristics of Internal Reports

Writing Methods

Summary

Chapter 18: Listening and Making Oral Presentations

Learning Objectives

Detrimental Listening Habits

Effective Listening Suggestions

Speaking styles

Making an oral report

Summary

Chapter 19: New Technology in Business Communication

Learning Objectives

Computer Networks

Internet and Telecommunication Services

Sharing Electronic Information

Group Support System (GSS) Software

Other Innovative Communication and Collaborative Schemes

Appendix

How to write a Press Release

Tips on writing e-mails

Glossary

Communications Course 38 Home: https://www.cpethink.com/cpe-for-cpas
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